Shipping policy

Shipping Policy

At Moonstone Hollow, each order is carefully packed and prepared with intention.

Orders are processed within 2–5 working days (excluding weekends and bank holidays).

During launches or limited drops, processing times may be slightly extended.

We ship via Royal Mail or a tracked courier service.

Shipping options are displayed at checkout and may include:

Delivery timeframes are estimates and begin once the order has been dispatched.

(Include this only if you plan to ship internationally.)

International customers are responsible for:

Moonstone Hollow is not responsible for delays caused by customs processing.

Once an order has been dispatched and tracking information provided, responsibility transfers to the shipping provider.

Customers are responsible for ensuring their delivery address is correct at checkout.

Moonstone Hollow is not responsible for orders delivered to incorrectly supplied addresses.

If your parcel is delayed, lost, or marked as delivered but not received, please contact us and we will assist in raising a claim with the courier.

If your order arrives damaged, please contact us within 48 hours of delivery with clear photographs of:

We will assess and resolve the issue promptly.